Please read the following terms and conditions carefully, as by accepting any quotation provided, and therefore hiring My Design
Group (MDG), it is deemed that the client has read and agreed to MDG’s terms and conditions as outlined below.
‘My Design Group’ or ‘MDG’ means My Design Group Pty Ltd
‘Client’ means a person/s or company who engages MDG for design and related services
‘Quotation’ means the design quotation provided to the client in writing by MDG
‘Project’ means the scope and purpose of the client’s identified usage of the work product as described in the quotation
‘Service’ and ‘services’ means the service/s and to be provided to the client by MDG, as described and otherwise further defined
in the quotation.
‘Deliverables’ means the the end product/s to be delivered by MDG to the client, in the form and media specified in the quotation
All Quotations are provided by MDG free of charge and are valid for 30 days from the date of issue. Quotations that are not
accepted within the time identified may be subject to amendment. All quoted are priced in Australian Dollars. Additional work
which is outside the original scope and not provided for in the original quotation, is charged at an additional hourly rate of $90
3. INVOICES & PAYMENT
An invoice will be issued to the client for all work to be completed by MDG. All invoices are payable within 30 calendar days of
date of issue, unless otherwise agreed. An up-front deposit may be required prior to commencing a project if the amount is over
$10K. Clients residing outside of Australia are required to make payment in full prior to any project commencement. Payment
is required in full by the date payable. The client is responsible for all debt collection fees, legal fees and court fees that may be
incurred as a result of the client’s failure to pay invoices within 30 calendar days of date of issue.
4. CONFIDENTIAL INFORMATION
MDG and the client both acknowledge that during business dealings they may receive certain confidential information and
materials of the other party. Each party, including its agents and employees, agrees to hold and maintain in strict confidence all
confidential information, shall not disclose confidential information to any third party, and shall not use any confidential information
except as may be necessary to perform its obligations under the quotation, and as may be required by a court or governmental
authority. Confidential information does not include any information that is in the public domain or becomes publicly known
through no fault of the receiving party, or is otherwise properly received from a third party without an obligation of confidentiality.
Every effort possible is made by MDG to meet required deadlines. Additional charges may apply if MDG is required to work
outside of normal business hours in order to meet deadlines. It is the client’s responsibility to notify MDG of deadlines prior to
the commencement of the project. MDG will not be liable or held responsible for any deadlines not met, or any costs incurred
as a result, due to circumstances beyond MDG’s control, such as illness, injury, client delay, or third-party or sub-contractor
turnaround times. Final approval of art must also be provided to MDG in writing before any work is released – verbal approvals
cannot be accepted.
All concepts created by MDG are presented in low resolution draft format for on-screen proofing. High resolution files are only
released once final approval is received. MDG exercises reasonable effort to proof and test deliverables prior to presentation. All
concepts presented by MDG are created to the very best of MDG ability and knowledge. The client must confirm in writing that
they approve or require revisions to supplied proofs.
Any and all corrections, changes or amendments to a project must be provided to MDG in writing. Each quotation allows the
client two rounds of minor revisions to their project unless otherwise specified. Any revisions not nominated in the two rounds
of minor revisions, or otherwise accounted for in the quotation, are charged at an hourly rate of $120 per hour. Revisions deemed
by MDG to take in excess of 50% of the time required to produce the deliverables, are substantial revisions and are charged at
an hourly rate of $120 per hour. Should the client choose not to proceed with the project, an invoice will be issued for work
completed up to that date.
8. ERRORS & OMISSIONS
Whilst all care is taken by MDG in producing proofs and final art, it is understood that the client assumes and accepts liability
for any and all errors not corrected. The client is responsible for proof reading and identifying any errors or omissions, prior to
final approval. Final artwork is not released to the client or third parties (eg. printers) until final approval of art is provided to MDG
in writing – verbal approvals cannot be accepted. Should the client request a project reprint, the client is solely responsible for
payment of all associated costs. MDG cannot issue credit or refunds.
9. OFFSET & DIGITAL PRINTING
Files provided by the client to MDG for use in high quality print reproduction, must be supplied as CMYK and at a minimum
resolution of 300dpi at actual size. Additional charges may apply where MDG is required to manipulate and convert client
supplied files, to ensure they are press-ready. MDG thoroughly checks all images supplied, and provides advice to the client
regarding reproduction quality, colour and stock. The client accepts that MDG is not responsible for any client supplied images
that do not print as expected. MDG supplies files to print companies and other third parties for high quality reproduction, at a
minimum of 300dpi at actual size, or as high resolution PDF’s, and as per their required specifications.
Due to variations in computer settings, on-screen colour proofing may differ between monitors and devices, and can differ from
the final printed result. The Client acknowledges that on-screen proofing is not an accurate representation of the final printed
project, and that MDG is not responsible for any colour variations that may occur between on-screen proofs and the final printed
outcome. Colour accuracy is best determined at the chosen print company, by the production of pre-press calibrated high
resolution proofs. Depending upon the print company, such colour-accurate hard copy proofs may attract an additional cost,
prices are available upon request. MDG will happily press-check projects where feasible and where requested, to help ensure
consistency and the best possible printed outcome. The client accepts that MDG is not responsible for any print inaccuracies
that may arise.
10. USE OF IMAGES
MDG can not use images that violate copyright. Client supplied images must be sourced from reputable stock photography
libraries, or the client must be the copyright holder or have written permission from the copyright holder to use the image/s for
commercial purposes. MDG can source professional stock photography as required. Professional stock photography that is not
accounted for in the initial quotation attracts an additional cost which is payable by the client.
11. INCOMPLETE & CANCELLED PROJECTS
The client, within 14 calendar days of receipt of each proof, shall notify MDG of any corrections, changes or amendments the
client wishes to be made. Should the Client fail to contact MDG within 14 calendar days of receipt of proof/s, and notify MDG of
any corrections, changes or amendments, or of final proof approval, MDG reserves the right to consider the project finalised, and
issue an invoice for payment of work completed. In the event of a project termination by either party, MDG will issue an invoice
for all work completed up to the date of cancellation, and payment of this invoice is required by the Client.
12. ADDITIONAL COSTS
On-site consultations are charged at MDG’s hourly rate of $120 per hour unless otherwise specified. Travel time and associated
costs for on-site consultations may also be calculated as an additional cost.
Quotation pricing includes MDG’s fees only. Any and all third party costs will be invoiced to the client, unless specifically otherwise
provided for in the quotation. Such outside costs include, but are not limited to, postage and packaging, freight and shipping,
courier fees, high resolution proofs from chosen offset printer, offset printing, digital printing, photocopies, artwork burnt to disk,
sub-contractor’s costs and fees, stock photography, photography and or artwork licenses, online access or hosting fees, parking
fees, tolls, taxi fares and public transportation fares.
MDG retains the right to publish and display any client projects in MDG’s portfolio, website, design periodicals, and other media
or exhibits unless discussed prior to commencment of the project..